· Terms
Terms and conditions.
1. Who we are
This website and the SipPass app are owned and operated by FRASASSI (PRIVATE) LIMITED, a company registered in Pakistan ("we", "us", "our").
Registered office: Office 3, 2nd Floor, 786 Arcade, D Markaz, Gulberg
Residencia, Islamabad, Pakistan.
Principal place of business: 6&7 Wasil Plaza, Blue Area, Islamabad,
Pakistan.
If you have a problem buying a Pass, or need help after buying one, call us on +92 321 8019406 or email info@sippass.co.
2. Accepting these terms
By using this website or joining the waitlist you agree to these terms and to our privacy notice. Buying a Pass is a separate agreement: the membership terms and the refund, cancellation and complaints policy are shown in the app, and you accept them there.
You confirm that you are old enough to enter into a binding contract under the laws of Pakistan.
3. Joining the waitlist
Joining the waitlist reserves nothing and guarantees nothing. It is a request to be told when we open, and we may email you once about that. It is not an order, it does not lock in a price, and you can leave at any time by emailing info@sippass.co.
Please give us your own email address. If you sign somebody else up, we will remove them when they ask.
4. Prices on this site
The plan prices shown here are monthly, in Pakistani rupees, and are the price you pay. They may change, and the price that binds is the one shown in the app at the moment you buy, never the one on this page. If we have promised you founding-member pricing by email, that promise stands and we will honour it in writing.
5. Cancellations and refunds
A Pass can be cancelled at any time in the app. Cancelling stops the next payment, and the Pass stays usable until the end of the period already paid for. Payments for a Pass are not refunded, including for Sips that were not used. The exception is a billing mistake, such as being charged twice, which we refund in full to the card you paid with within 14 working days of confirming it.
The full policy, including what happens when a Sip is used for a drink you did not receive, is our refund, cancellation and complaints policy.
6. Complaints
Call +92 321 8019406 or email info@sippass.co. We acknowledge every complaint within 2 working days and aim to resolve it within 7 working days of receiving it. If something takes longer, we will tell you why and when to expect an answer.
7. Cafés shown on this site
Cafés are listed as launch partners once they have agreed to take part. Photographs of a café are that café's own. Opening hours and menu details are taken from each café's published listings and can change. The café's own word on them is the one that counts.
8. Partner terms
We pay partner cafés a flat amount for every verified redemption, inclusive of GST, with a higher figure when a member uses a Large Upgrade. The rates are not published here; we give them in writing when we talk. The agreement a café actually signs is a separate document, and it governs.
9. How you may not use this site
You may not use this website or anything on it:
- for anything unlawful, or to encourage anyone else to do something unlawful;
- to give false or misleading information, including on the waitlist;
- to upload or send viruses or anything else meant to damage the site or get around its security;
- to collect other people's personal information, or to scrape, crawl or spam; or
- to infringe our intellectual property or anyone else's.
10. What is ours
The SipPass name, logo, wording and design on this site belong to FRASASSI (PRIVATE) LIMITED. The photography is licensed for our use. Please do not reproduce them as your own. Linking to this site, quoting it, or writing about SipPass is welcome and needs no permission.
11. No warranty on the site itself
This site is provided as it is. We keep it accurate and available, but we do not promise it will never be down or never contain a mistake. Where something here conflicts with the app or with a signed agreement, that document is right and this page is wrong.
12. If part of these terms cannot be enforced
If a court finds any part of these terms unenforceable, that part is changed only as much as needed to make it enforceable, or removed if it cannot be, and the rest stays in force. If we do not enforce a term straight away, we have not given up the right to enforce it later.
13. Governing law and courts
These terms are governed by the laws of the Islamic Republic of Pakistan. The courts at Islamabad, including any consumer court there, have exclusive jurisdiction over any dispute between you and us.
14. Contact
FRASASSI (PRIVATE) LIMITED
6&7 Wasil Plaza, Blue Area, Islamabad, Pakistan
Phone +92 321 8019406
Email info@sippass.co · cafés:
team@sippass.co